PLH Utilities is a Full Member of Dispute Resolution Ombudsman scheme.

We work under the Codes of Practice which can be read on their website;

https://www.disputeresolutionombudsman.org/page/dispute-resolution-for-energy-brokers-third-party-intermediaries-tpi-and-their-customers-2

 If you have a complaint we are available every weekday between 9am and 5.30pm and will work to resolve your complaint. We are committed to resolving the issues to your satisfaction.

Please send all complaints to: complaints@plhutilities.co.uk At this stage, if we can reach a solution you are happy with then we will:

Send an email confirming a solution has been reached.

If you are not happy with the way we have dealt with your complaint or have any ideas on how we might improve our service moving forward, speak to us on 01206 489470 or email complaints@plhutilities.co.uk

If we are still unable to resolve your complaint then;

After eight weeks from the date of the original complaint you can contact the Dispute Resolution Ombudsman. They will provide free impartial advice and resolve disputes where a final agreement cannot be reached between the customer and the energy supplier/consultant.

Tel: 0333 241 3209
Email: info@disputeresolutionombudsman.org
Post: Premier House, First Floor, 1-5 Argyle Way, Stevenage, SG1 2AD

You can obtain free independent advise by;

Citizens Advice

Providing independent and impartial advice, both over the phone and in person, free of charge. Please visit citizensadvice.org.uk/energy or contact the following number:

Consumer Service – 0808 223 1133
Consumer Service Welsh Speaking – 0808 223 1144

Business Debtline

Business debtline is a charity providing impartial and independent advice free of charge, both over the phone and online, to small businesses.

Visit businessdebtline.org or call on 0800 197 6026.